Employee FAQ: Dental Coverage

• Am I covered for dental services? Dental coverage is optional and may be offered by your employer. Your eligibility depends on whether your employer has selected the dental plan.
• How do I know if I’m enrolled in dental? Log into your Vitable account or contact Member Support at [phone] or [e-mail] to confirm your enrollment.
• What’s included in the dental plan?
  • Preventive care: exams, cleanings, fluoride, sealants, X-rays
  • Basic care: fillings, simple extractions, emergency treatments
  • Major care: crowns, dentures, bridges, root canals
  • The plan covers up to $1,000 per person per calendar year with a $50 deductible.
• What dental network can I use? This plan gives you access to the DenteMax network. To find a provider, you can check out this article: What network do I have access to with my dental plan? If you prefer to see a provider outside the network, you still have options. You can schedule with the dentist of your choice, pay out of pocket, and then submit a claim for reimbursement.
• Do I have an ID card for dental? If you are enrolled in our dental benefit, you’ll find your dental ID card in the Vitable App, along with details about your network. To access it, follow these steps: 
  • From the home screen, tap “View My Benefits Cards.”
  • A list of all your benefits cards (medical, dental, and pharmacy, depending on your enrollment) will appear.
  • Select your “Vitable Dental Card.”
• Can I add dependents to my dental plan later? Dependents can only be added during your initial enrollment or if you have a qualifying life event.
• How do I submit a claim? You can submit a claim to TrueClaim, Vitable Health’s Third-Party Administrator, either through the TrueClaim portal or via email. You can find more information on the following link: How Do I Submit a Claim for My MEC, MEC Plus, MVP, Dental, or Vision Plan?

Need More Help?

If you have any questions, our support team is here to help! We're available Monday to Friday from 9 AM to 9 PM EST and on weekends from 9 AM to 5:30 PM EST. You can reach us through the following contact methods:

• 📞 Call or Text: [phone]
• 💬 Chat: Through the Vitable app
• 📧 Email: [e-mail]

We’re here to support you every step of the way!