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How to Use the First Health Provider Search Tool

Updated

Finding an in-network provider is an important step to getting the most value from your Vitable Health benefits. If you’re enrolled in a MEC, MEC Plus, or MVP plan, you should use the First Health Provider Search Tool to locate providers within the First Health network.

Important coverage details:

  • MEC / MEC Plus: Out-of-network services are not covered. If you choose an out-of-network provider, your plan will not provide any coverage.

  • MVP: Out-of-network services are available, but you will be responsible for 40% coinsurance after your deductible.

Using the provider search tool ensures that you get the care you need while avoiding unexpected costs.

Step-by-Step: How to Search for a Provider

  1. Visit the First Health Provider Search Tool

  2. Enter Your Search Criteria

    • Location (ZIP code, city, or state)

    • Provider type (primary care, specialist, urgent care, etc.)

    • Provider name (optional)

  3. Review Your Results

    • Browse providers listed as in-network

    • Check office locations, contact information, and specialties

  4. Use the Filters

    • On the left-hand side of the search results, you’ll find several filters that allow you to narrow down your options. You can filter by specialist type, service type, gender, and more to find a provider that best fits your needs.

  5. Contact the Provider’s Office

    • Confirm they are still in-network with First Health

    • Ask whether they accept your specific plan

    • Verify pricing and appointment availability

Need more help finding an in-network provider?

If you need help finding in-network providers, please contact our Member Support team at (484) 416-0769. Support is available Monday through Friday, 9 AM–9 PM EST, and weekends from 9 AM–5:30 PM EST.

If your provider needs to verify benefits or eligibility for specific services, they can contact the TrueClaim Support team by phone at (855) 350-3731 or by email at solutions@trytrueclaim.com. Their team is available Monday through Friday, 9 AM–5 PM ET.

Important Coverage Notes

While providers listed in the search tool are part of the First Health network, not all services offered by these providers are covered under your plan. Coverage can vary depending on your plan type and the specific service being provided. You can review your plan in more detail in your member dashboard. To log in follow the steps below: 

  1. Go to https://app.vitablehealth.com/login

  2. Enter your phone number to receive a one-time passcode (OTP).

  3. Enter the OTP to log in to your Vitable Health account.

  4. Once logged in, click on the “Summary of Benefits and Coverage” document.

  5. Review your plan details, including covered services and benefit limitations.

Your Summary of Benefits and Coverage (SBC) is a helpful resource for understanding what services are included under your plan before scheduling care. If you have questions about coverage or need help reviewing your benefits, please contact our Member Support team at (484) 416-0769.

 

Need More Help?

If you have any questions, our support team is here to help! We're available Monday to Friday from 9 AM to 9 PM EST and on weekends from 9 AM to 5:30 PM EST. You can reach us through the following contact methods:

We’re here to support you every step of the way!

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