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How do I schedule a visit on the Vitable App?

Updated

How to Schedule a Video Visit

  1. Navigate to the appointment scheduler.
    1. Option 1: Click on the following link: Schedule New Appointment.
    2. Option 2: Log into your Vitable mobile app. Click "Schedule New Appointment".
  2. Select the member or dependent for whom the appointment is for.
  3. Choose the reason for your visit.
  4. Confirm your address.
  5. If prompted, select "Video Visit" (only for visit reasons with an async visit option).
  6. Browse through the available appointment times and select your preferred visit.
    1. If needed, click "Show More Times" for additional options.
  7. If prompted, provide details about your concerns and symptoms.
  8. Verify the appointment address, date, and time.
  9. Once you have confirmed that all the details are correct, proceed to book your visit.
  10. You may need to complete followup surveys, which you can find in your  app home screen.
  11. Scheduled appointments will be listed on your app home screen.

Click here to view a step-by-step demonstration and see how this looks in the Vitable Health app! 

 

How to Schedule an Async Visit

The following async visit types are available when when booking for yourself (not a dependent):

  • Medication Refill (if the prescription was originally prescribed by Vitable)
  • Birth Control
  • Acne 
  • Vaginal Infection 
  • STI 
  • UTI 
  1. Navigate to the appointment scheduler.
    1. Option 1: Click on the following link: Schedule New Appointment.
    2. Option 2: Log into your Vitable mobile app. Click "Schedule New Appointment".
  2. Select the member or dependent for whom the appointment is for.
  3. Choose the reason for your visit. If your visit has a "Text" badge, async visits are available.
  4. Confirm your address.
  5. Select "Text-Based Visit".
  6. Confirm your allergies, medical history, surgical history, and family medical history.
  7. Complete the questionnaire.
  8. See which visit type we recommend.
    1. Option 1: If we recommend text-based care, confirm the details and submit your visit request.
    2. Option 2: If we recommend a video visit, schedule an appointment and submit your visit request (see How to Schedule a Video Visit above).
  9. You will receive a text confirmation for your async visit. A provider will communicate through text if any followup is necessary.
  10. Submitted async visit requests will be listed on your app home screen.

 

Can I request a specific provider?

Yes, when scheduling your visit on the Vitable app there will be a drop-down menu that allows you to select your provider. If there is a specific provider you've seen in the past, you can find them on the drop-down menu to see their next available appointment. If your provider doesn't have any upcoming availability keep in mind that you will not be able to book an appointment with them. 

 

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Need More Help?

If you have any questions, our support team is here to help! We're available Monday to Friday from 9 AM to 9 PM EST and on weekends from 9 AM to 5:30 PM EST. You can reach us through the following contact methods:

We’re here to support you every step of the way!

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